Privacy at Ubered Social
Last updated: February 2026
Ubered Social (a trading style of Level Up North Ltd) is committed to protecting personal data in line with UK GDPR and the Data Protection Act 2018. This page explains what we collect, why we process it, how we share it, and how you can exercise your rights.
Who We Are
Data controller and processor details
Legal entity: Level Up North Ltd, trading as Ubered Social. Registered in the United Kingdom. We act as Data Controller for our own operations and, when managing social accounts for clients, typically as a Data Processor under contract. Contractual roles are described in client agreements.
Registered legal entity: Level Up North Ltd
Trading as: Ubered Social
Data protection role: Data Controller for our own operations, and Data Processor when providing services on behalf of clients under contract
What This Policy Covers
This policy applies whenever you interact with Ubered Social or use our services, including visits to our websites, communications, webinars, demos, and use of our social media management tools. It does not replace third-party platform privacy terms when you publish directly on social networks.
Using our social media management services
Visiting our websites or landing pages
Communicating with us (email, phone, chat)
Attending webinars, demos, or trainings
Interacting with our marketing and advertising
Our Services (Plain English)
Ubered Social provides tools and services that help businesses, charities, and organisations:
Connect and manage multiple social media accounts
Schedule and publish posts
Monitor engagement and performance
Collaborate with team members
Analyse social media activity and trends
Manage messages and interactions across platforms
Information We Collect and Why
Clear categories and purposes
We collect information you provide, data generated through use of our platform, and limited data from trusted third parties. We use each category only to deliver and improve services, process payments, maintain security, and comply with legal obligations.
A. Information You Provide
Account & contact details – Name, email, business name, address, timezone. Purpose: Account creation, authentication and communications.
Billing & payment details – Billing address, payment method. Purpose: Payments, invoicing and fraud prevention.
Social media account details – Usernames, page IDs. Purpose: Connecting and managing social accounts.
Content & communications – Posts, images, captions, messages, comments. Purpose: Delivering the service (scheduling, publishing, messaging).
Support communications – Emails, tickets, feedback. Purpose: Support, troubleshooting and service improvement.
B. Information Collected Automatically
Usage data – Login times, features used. Purpose: Service improvement and product decisions.
Device & log data – IP address, browser, device type. Purpose: Security, fraud prevention and diagnostics.
Analytics data – Page views, engagement metrics. Purpose: Platform optimisation and reporting.
Cookies & similar – Session cookies, preference cookies. Purpose: Functionality, analytics and marketing.
Further details are provided in our Cookie Policy.
C. Information from Third Parties
Social platforms – Data you grant when connecting accounts. Purpose: Delivering social features through platform APIs.
Payments & analytics – Payment provider confirmations, analytics feeds. Purpose: Billing and service performance.
Public business information – Company details from public registries. Purpose: Account enrichment and verification.
We use third‑party data only to provide and improve services.
Lawful Bases for Processing (UK GDPR)
We process personal data under one or more of the following lawful bases:
Contractual necessity – to provide our services
Legitimate interests – improving services, security, marketing
Consent – where required (e.g. marketing emails, cookies)
Legal obligation – tax, accounting, regulatory compliance
You may withdraw consent at any time where consent is the legal basis.
Your Rights Under UK GDPR
You have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent (where applicable)
Lodge a complaint with the ICO
To exercise your rights, contact us using the details below. We aim to respond within 30 days.
How We Share Data & International Transfers
We do not sell personal data. We may share information with:
A. Employees & Authorised Contractors
Access is restricted to those who need it and subject to confidentiality obligations.
B. Service Providers
Trusted providers who help us operate our business, such as:
Hosting and infrastructure providers
Payment processors
Email and communication tools
Analytics and security providers
All providers are contractually required to protect your data.
C. Social Media Platforms
When you connect accounts (e.g. Facebook, Instagram, X, LinkedIn), data is processed in accordance with those platforms’ own terms and policies.
D. Legal & Regulatory Authorities
Where required by law, court order, or to protect our legal rights.
E. Business Transfers
If Level Up North Ltd undergoes a merger, sale, or restructuring, data may be transferred subject to appropriate safeguards.
All providers are contractually required to protect your data.
C. Social Media Platforms
When you connect accounts (e.g. Facebook, Instagram, X, LinkedIn), data is processed in accordance with those platforms’ own terms and policies.
D. Legal & Regulatory Authorities
Where required by law, court order, or to protect our legal rights.
E. Business Transfers
If Level Up North Ltd undergoes a merger, sale, or restructuring, data may be transferred subject to appropriate safeguards.
International Data Transfers
Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
International Data Transfer Agreements (IDTAs)
Standard contractual clauses
Social media platforms may also process data globally under their own policies
Data Security
We implement appropriate technical and organisational measures, including:
Encrypted data transmission where appropriate
Access controls and role-based permissions
Secure hosting environments
Regular security reviews
Staff training on data protection
Payment information is handled only by PCI-compliant providers.
Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Meet legal, accounting, and regulatory obligations
Resolve disputes and enforce agreements
When no longer required, data is securely deleted or anonymised.
Note: Content published on social media platforms may remain visible on those platforms even after deletion from our systems.
Marketing Communications
We implement appropriate technical and organisational measures, including:
You may opt out of marketing emails at any time using the unsubscribe link
Service-related communications will still be sent where necessary
Cookie-based marketing preferences can be managed via our Cookie Policy
Children’s Data
We retain personal data only for as long as necessary to:
Our services are intended for business use only and are not directed at children under 18.
We do not knowingly collect children’s personal data.
Contact Details
Privacy enquiries / Data Protection:
📧 [email protected]
If you are unhappy with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Changes to This Policy
We may update this Privacy Policy from time to time.
Material changes will be highlighted on our website. Continued use of our services indicates acceptance of the updated policy.